Terms and Conditions:
Conditions of Hire
Care of Equipment Policy
- Unless event is fully supervised by 321 fun staff all items remain the responsibility of the hirer until signed off.
- All equipment will be returned complete, clean and undamaged as received.
- If returned wet (intentionally wet on a fine day), a drying charge will apply.
- If returned dirty or muddy an additional cost will be charged for cleaning.
- If returned damaged, the hirer will be responsible for additional charges for the repair cost.
- If lost or stolen full market replacement value will be due by the hirer.
Deposit Policy
- A deposit of $50 per item is required prior to the event to secure booking. A deposit guarantees delivery! If your hire is outside of the Auckland metropolitan area then an additional deposit will be required to cover associated costs such as travel.
Cancellation Policy
- A minimum $50 + gst cancellation fee (per item) is applicable if less than 48 hours notice of cancellation is given. If your event is outside the Auckland metropolitan area, an additional cancellation fee may apply.
- If you give us 48 hours notice of cancellation or more your deposit will be refunded in full providing we have not incurred any expense associated with booking your event - i.e. booked accommodation for which a deposit is paid and not refundable.
- If 321 arrives at your venue and you cancel the full amount of the invoice will be payable.
- Safety is a high priority for 321 Fun Ltd. We reserve the right to cancel any hire/booking that, in the opinion of any 321 Fun Ltd representative, deems a danger or jeopardises safety in any way.
Payment Policy
- It is company policy to collect the balance of payment on delivery (prior to set up).
- We accept cheque, direct credit, Bartercard (see conditions below) and cash. Please ask at time of booking if you wish to pay by an alternative method to determine if this is possible.
- Outstanding amounts will incur a 10% penalty of on the total value owing for each week they remain unpaid
- We use the services of a debt collection agency. In addition to the 10% penalty, all debt collection costs and associated legal expenses will be at the cost of the hirer.
- Any prices quoted exclude GST unless specified.
- If paying by Bartercard this is accepted for equipment hire only. Delivery fee, set up cost and other associated expenses such as travel expenses, generator hire etc. (if applicable) must be paid for by Cheque, Cash, Direct Credit etc.
Weather Policy
- In the event of bad weather, you have the option of transferring your hire to another date within 3 months. You deposit will be carried over to this hire and the balance will be due upon set up. If you decide to cancel and not transfer, the deposit paid will be forfeited as the cancellation fee for the cancelled booking.
- 321 Fun Ltd reserves the right to cancel bookings concerning the following conditions: heavy rain, muddy conditions, high winds and snow.
- If you decide you would like us to come and set up and we are unable to due to bad weather conditions, you will forfeit your deposit.
Additional Conditions
- If hiring more than one trailer unit, an additional trailer unit delivery charge will apply.
- Any hire after 6pm incurs an after hours fee.
- Specific items are required to be supervised by 321 staff only - please check this when booking.
- All hire outside Auckland metropolitan area will incur travel expenses.
Responsibilities of the hirer
- Unless fully supervised by 321 Fun staff you must provide an adequate number of adult volunteers to supervise the unit(s) at all times. Failure to provide such may result in the equipment not operating until volunteers are present to supervise - this is to ensure the safety of the participants and the equipment.
- Provide power to the unit(s) is required within 20 metres. This means one extension cord per unit (provided by 321 Fun Ltd), not several joined end to end as this will reduce the power to the unit and it will not inflate to its full potential. Generators are available at an additional cost (subject to availability), if you are unsure whether you will have power access available within this distance.
- Provide full and easily accessible entry to the set up site with no obstruction. Our delivery staff are not responsible for lifting equipment over fences, gates etc as items are extremely heavy and this is a occupational health and safety concern.
- Provide a flat set up site - if this is not available you must advise at time of booking to determine whether set up will be possible.
- Failure to provide the above may result in a cancelled hire and it is your responsibility as the hirer to ensure that these conditions have been met.
- If you are unsure and need your site to be checked by one of our representatives this can be arranged (subject to availability and notice) for an additional charge - this would be payable at the time of the site inspection.
- As the hirer you accept responsibility for the use of the equipment ensuring:
- No child plays near the blower (fan).
- No shoes are worn on the inflatables.
- No sharp objects are permitted on or near the inflatables.
- No food or drink (liquids) permitted on the inflatables.
- The equipment is operated and under strict supervision of a responsible adult.
- No pets allowed on the inflatables.
- No face paint or Crazy foam (silly string) is to be used near or on the castles. Please be aware of face paint as it stains the inflatables and is unable to be removed once dry. If you have face paint at your event, you must ensure none is on the inflatable when collected.
- The inflatable is not to be purposely wet - if you have allowed this to happen during your hire, the inflatable must be dry at the time of collection.
We hope your event is FUN and SUCCSSFUL and thank you for taking the time to read these terms and conditions.
TAKE CARE, HAVE FUN AND ENJOY YOUR DAY!
321 FUN LTD - The Fun Professionals
